The printer drivers reinstalled and worked with no difficulty but I can’t get scanning working again. The printer driver turned out not to be the problem but I can’t seem to get things back to work the way they were. I wasn’t part of the attempt – my son helped my wife – but I thought it was worth giving it a try and if it wasn’t the problem, it would be a simple matter of reinstalling the Canon tools. In one of many attempts to fix it, she believed (with my son’s help) that the printer/scanner drivers might have had something to do with the problem. She would be spontaneously dropped from the network and she would have to reconnect manually, a very annoying problem we’ve been working to try and solve for a long time. However, she had been having ongoing wireless networking problems in that she had been having difficulty remaining connected to our network.
She was able to print with no trouble and scan over the IP network only with a little help with the “how to”, not with any of the possible technical issues. We have a network connected Canon imageClass D480 which had been working for my wife on her Windows 10 notebook (printing used to work fine for others on the network as well).
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